"awful staff treatment"

About: University Hospital Of North Durham

we saw a healthcare worker come on the ward for their shift , they told the nurses and they ignored the healthcare worker for a good 5 minutes while they finished their gossip One then told the healthcare worker to get changed in the toilet. They said they hadn't done a shift on ward 14 before as they were bank staff.They never told the healthcare worker what to do or where to go, they just stood and looked ready to cry. Later the healthcare worker brought our food out and what a lovely person this was very polite ,couteous and treat the patients with respect. The staff on this ward should be ashamed the way they treat the worker, no wonder there are staff shortages on wards.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your observations on Ward 14 at the University Hospital of North Durham

I am very sorry to hear that you were unhappy with what you noticed on the ward and the treatment of the Healthcare worker.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful