"A&E to ward 15"

About: Queen's Hospital, Burton Upon Trent

In was sent to A&E on the advise of my GP who had phoned ahead so they were expecting me. I had to register with A&E. Reception was packed but when we were finally seen the receptionist was absolutely fantastic. She was kind and respectful.

We were taken into Triage within 40 minutes then told to sit and wait for the doctor. This is where we were let down. The doctor asked a lot of questions but didn't explain anything. I was sent in because I am pregnant and was suffering severe dehydration. They were stern and told me that unless I supply a urine sample there was nothing they could do! Now it doesn't take a scientist to work out that a severely dehydrated person may struggle with this. The nurse took blood samples but once again this was a huge struggle due to my dehydration. We sat for a few hours of me trying and not hearing anything then low and behold I was taken up to the ward 15. The doctor didn't come and see me and nothing was explained. We did see them sat at the desk chatting with the nurse's which was outside our room so they knew we were there. We then sat in a private room for 2 hours without anyone checking on me! In the end my husband went and found a midwife. It turns out the doctor had gone home without passing anything over. We heard all this from the staff desk but when we asked the midwife they said they were just very busy.

From then on things were much better. At 6pm I was put on a drip and the evening staff took over who were attentive, kind and made me feel lots better. I left feeling assured that it was only 1 member of staff that had the side down. I do hope they were made of aware of their mistake during her following shift.

Story from NHS Choices

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Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer

Thank you for taking the time to share your feedback regarding your patient experience here at the Trust.

We are sorry to read that your experience wasn’t as expected in the beginning and we would be more than happy to look into this further.

If you would like us to investigate, please contact the PALS office on the details below.

However, we are pleased to read that your patient experience did improve.

Please be assured that we will share your comments and feedback with the senior staff of the A&E department and Ward 15.

If you do wish to contact the PALS office to discuss this further, we are contactable on 01283 593110 between the hours of 9.00am-4.30pm, Monday-Friday.

Many thanks

PALS Office

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