"Nurse in A&E communication skills"
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
Posted by Sylvia Quantick
I attended A&E on Sunday evening for a suspected gallstone and although I had to spend many hours waiting to be seen and then to be sorted the staff were very friendly and helpful. But I rung A&E on Tuesday as I was still in alot of pain and the tablets I was given didnt seem to be helping after speaking to the nurse on the nurses station and explaining my situation they told me well theres nothing I can do over the phone if your still in alot of pain you will have to come back. Now I have worked in the NHS as a Physio for seventeen years in North London and I know how important communication is treating people the way you would want to be treated all I wanted was some advice not to be patronized and spoken to as if I was a child as it was not just what was said it was how it was said! I understand that A&E is a very busy place that puts stress on the staff but the outcome of this is that I stayed at home and managed my own pain. As a medical person I am glad I had the ability to manage my pain but its still very distressing being the patient and I hope that I am capable of showing empathy to my patients which is more then I can say about that nurse.