"absolutely nothing"

About: Benfield Park Healthcare & Diagnostic Centre

(as a relative),

What I liked

absolutely nothing

What could be improved

Everything.Firstly, i find the whole treatement of the patients, a complete disgrace, the fact that the patients seem almost forced to stay in their chairs for hours on end. Just the other day, my grandma was in tears because of the way she felt she was being treated, she sat in her chair from 6:30 am (which i find terrible to begin with,the idea of how early they seem to wake the patients up) until 1pm, which as you can imagine for an old women, that must have been very uncomfortable for her.Eventually, the day shift nurse came in and helped her into bed, if I'm honest i would go as far to say that the night shift nurse, who left her in her chair, was more concerned about finishing their shift, rather than ensuring the care and welfare of my grandma.

Secondly, i find the quality of entertainement for the patients highly unsatisfying, they have one television in my grandmas ward, in the top corner where 50% of the ward cant see it.

I'd also like to comment on the appearance of the hospital, I found my initial thoughts of the building, were very negative, in my opinion, it is very grim, and unpleasent. The whole place just screams RUN! Most of the staff dont help my negative impression given off from the building itself as i believe some of them also have a negative,half-hearted aproach to their work.

My grandma was meant to be getting better in here "rehabilitated" was a word they used frequently,i am yet to see such act being displayed.

I hope this comment is helpfull.

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Response from Benfield Park Healthcare & Diagnostic Centre

Such concerns are acknowledged and have been addressed. The senior medical and nursing staff presence has been enhanced to reinforce laid down standards of care and treatment commensurate with the expectations of all patients, carers and family members/supporters. The appreciation too of patients and carers in the overall service does also assist to put the concerns advised of in context. A patient and carer satisfaction survey is underway as part of our ongoing quality assurances. 8.4.10