"Difficulty getting help from crisis team"

About: North West Boroughs Healthcare NHS Foundation Trust St Helens Hope and Recovery Centre

(as a relative),

My mother in law suffers paranoid Schizophrenia and we have been told we could contact out of hours crisis teams if there are any problems.

Last night we had a big problem - she went ballistic with my father in law and he left the house to kill himself and luckly he had a change of heart and arrived at our home very distressed and unable to cope.

We phoned the team and were told that she's not on the list so they can't do anything. My father in law is 81, she is 79, he will end up dead soon if we don't get help. The mental health team go in 5 days a week for 5 minutes to give her a tablet which she sometimes takes, of a weekend she wont take meds off family.

We have asked for help repeatedly and no one is helping because they say she has capacity and her husband is ok. We live 30 miles away and work full time and have used up all compassionate leave and annual leave. We are the only family. Can someone tell me what were supposed to do? She wont have home carers, wont go to a/e and pearsley cross say shes fine. She's not fine when she is persecuting her elderly neighbours and her husband who can't leave her and is not allowed to watch tv or use a phone in the house because she goes beserk.

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Response from Julie Clarke, Business Manager - Adult services St Helens, Operations, 5 Borooughs Partnership NHS Foundation Trust

Dear Berny

Thanks for taking the time to post your experience on patient opnion web site.

Firsly can I apologise for the legnth of time taken for anyone to make a response to you as it seems you made this posting some time ago. As the new Business Manager here in St Helens I am very sorry to see that you and your family have had a poor experinece and response from our services at such a distressing time and I apologise for that.

From your posting I understand your mother in law is known to specialist mental health services and has been reciving daily input from a mental health team. As your mother in law was known to services when you have called the Crisis Resolution Home treatment Team for assisstance your call should have been responded to. The response you received was unacceptable and not to the standard we would expect from our service.

I am very conscious from your posting that as the sole carers you are under a great deal of stress dealing with crisis situations and feeling that no one is helping. I am very keen to have an opprtunity to discuss your issues with you and to establish what services your mother in law is currently involved with and to ensure that if you require support in times of future crisis you get a quick and appropriate response from services.

Please contact me, Julie Clarke, Operational Business Manager Adults, St Helens on 01744 646760 and I will be more than happy to discuss any of your concerns.


Julie Clarke

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