"CBT services in Shetland"

About: NHS Shetland

(as the patient),

I found myself in a time of difficulty last year, and was referred by my Dr to speak to a psychologist in Lerwick. I met two super staff, who made me feel very listened too, and confident that they could offer me help, when I felt really desperate.

Unfortunately I missed one appointment, and then the person I saw was off, so I was referred to somebody else. I then attended a different clinic, where I saw another practitioner. While they were very understanding, I felt like the suggestions they made to help me, were really misjudged, and when I really needed help, they weren't useful to me.

I understand that they are many different techniques involved, but the ones suggested to me, were bizarre and didn't seem to be based on anything clinical. I left very disheartened, went back to my Dr, and after a long period, with high Anti depressants, feel ok again. It was awful at the time though, and if this is the standard of care, to people in desperate need, I think it needs reassessed.

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Response from Ralph Roberts, Chief Executive, Corporate Services, NHS Shetland We are preparing to make a change

I am sorry to hear about your experience although I am pleased to hear that you are now feeling OK again.

I can appreciate that needing to change practitioner is not ideal although I hope you can appreciate that sometimes this is unavoidable.

To allow us to obtain more detailed feedback on your experience and so that we can see what we might learn from this it would be helpful to obtain more detailed information from you.

If you would like to do this it would be helpful if you can contact our feedback team on shet-hb.complaints@nhs.net

I can also advise that we are currently planning to extend our Psychology service through the recruitment of a Consultant Clinical Psychologist which is intended to strengthen the Psychological Therapy service that we can offer

I trust this is helpful information

with best wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful