"Positive visit to the urgent care unit"

About: Shotley Bridge Hospital Site

I had to pop into the UC centre as id injured a finger playing sport. I felt immediately care for from the reception right through to the nurse who checked it over. I was given a good diagnosis and identified the issue fairly quickly. I did not feel rushed and was given excellent advice to begin getting it back to normal.

Free parking is also a huge bonus. Well done guys.

Story from NHS Choices

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Response from Shotley Bridge Hospital Site

Thank you for providing feedback on your recent visit to the Urgent Care Centre at Shotley Bridge Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful