"Mental health awareness ???"

About: Queen's Medical Centre

I just wanted to start by saying by no means is this review a reflection on all staff whilst recovering treatment I was seen by such an understand triage nurse and another nurse who stitched me back together.

After being seen very quickly by the triage nurse as I was highly distressed the nurse very kindly allowed us to sit in a side cubicle away from the busy crowds. It was Saturday night and it was incredibly busy. We waited until about 2.30 to be greeted by a nurse and doctor peering round the door asking us why we were in there and that we would need to move. The nurse then continued to as what was the problem and why that meant I couldn't sit in the main waiting area. The nurse refused to listen to my partner who was trying to explain to the nurse as I was struggling to put one word In front of another. The nurse then asked what had happened so I showed the nurse the cut to which the nurse response was extremely sarcastic and condescending: ' and I suppose you did that yourself'. After rolling their eyes they stormed out. This whole conversation had been heard by the whole waiting room who were no staring straight in as the nurse hadn't shut the door throughout the conversation. The lovely nurse who first allowed us to sit in there came and apologised for the rude member of staff and said we were to stay put and that it was ok. We didn't see the nurse and doctor again. We were left until 7 am when the shift changed and a doctor came in to assess. I explained what had happened/ how and what was used and that it had happened whilst in a dissasociative state but explained very clearly that I was already on meds and had a strong support network in place through the Erewash health team. The doctor then continued to what felt like interrogate myself and partner to establish a. Whether my partner had watched and b. The doctor wanted all the history that was causing the PTSD. Having previously been in a domestic abuse relationship I can fully understand some of the questions as I would have loved someone to have asked me when I was in the relationship. However continually questioning and pointing the finger then saying the doctor doesn't know how i could do it really isn't ok. After the doctor typed their notes my partner completely innocently asked how long before a nurse could stitch as we'd been there since 1.25? The doctor replied well I've been on a night shift too you know and shut the door. The nurse who came and stitched was truly a knight in shining armour as we'd both had enough by this point. I was so distressed I couldn't stop crying but the nurse was so thoughtful and caring, explaining everything one step at a time so I could understand. This experience alone has put me off ever going to them again for anything mental health related and otherwise. Mental health is real ... It's not some sort of made up fantasy and should be treated with just as much respect as a physical illness. Sorry for the rant just felt it needed to be said so no one else ever has to go through it as it might be the last and only time they reach out.

Story from NHS Choices

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Response from Nottingham University Hospitals NHS Trust

Hi Laura. I’m very concerned to read about the attitudes and behaviours from staff during your visit – this is far from what we would expect for any of our patients. We recently shared a care plan with department staff to address the needs of patients with mental health concerns so it’s upsetting to know this was your experience. I would like to look into this for you. If you’d like to get in touch you can email me on lucy.thow@nuh.nhs.uk or call me on 0115 924 9924 ext 70181

Kind regards,

Lucy Thow.

Matron, Emergency Department.