"Out Patient Appointments"

About: Royal Hampshire County Hospital

It appears that the department does not pay attention very much when a patient says that they work, and therefore they would prefer appointments either early in the morning or towards the end of the day. Informing them that you have to take a day off work unpaid seems to fall on deaf ears.

When booking an appointment you need to discuss the times with the patients - most of us who actually work have to take time off and that means you need to discuss the times with us, and not just unilaterally book times for us.

The fact that you have only one consultant surgeon in your department (orthapaedics) is not my problem. A better system would be to book OAPs in the middle of the day and the rest of us get either early morning or late day appointments.

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Response from Royal Hampshire County Hospital

Thank you for taking the time to leave feedback on NHS Choices. I am sorry that your experience did not meet the high standards we aim to provide. I have shared your comments with the clinical leaders, who can discuss with their teams your ideas about appointment bookings. If you wish to discuss your individual circumstances further, please do not hesitate to contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk.

Mary Edwards, Chief Executive


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