"No Hope Hospital"

About: Good Hope Hospital

I was sent to A&E following doctors orders when I tried to book a second appointment for the same reason in a 3 day period. I had serve lower abdominal pain, serious bloating and pelvic pain. When I arrived at A&E the process seemed fairly quick and everything felt punctual. I was pretty pleased with the hospital on a whole at that moment and thought their care was of a top standard. But then things gradually deteriorated. The person in majors did a urine sample and sent us back to the main waiting room, after telling me everything was normal. Then, me and my friend sat in the main waiting room for 2 hours until we asked when I was eventually going to be seen by a doctor. The people on reception said I was next all of the 6 times I asked them, but next was a long while off. A nurse came out and told me they had 'lost' where I was and was finally handing the doctor my notes. After 4 hours, I was seen by another nurse, who told me the first nurse had lost my urine so I had to do another one. Then after 30 minutes, I was called in by the doctor, who couldn't understand my clear English and was more concerned whether I was pregnant or not, which the nurse had already told me was negative. They refused me a ultrasound and said I'd have to be in pain for 2 weeks until I could have one, despite me telling them about the history of endometriosis in my family. They shrugged it off as a simple urine infection because it seemed now my urine was not 'fine'. They gave me a prescription of what they called the weakest antibiotics, told me it should stop hurting by Monday (the day was Friday) and sent me home. It was the worst experience I have ever had at Good Hope. The whole process was ridiculous and here I am sat down still in tremendous amounts of pain.

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Chloe

Thank you for your post regarding your recent attendance at Good Hope Hospital's accident and emergency department.

I am disappointed to read that you have concerns about your treatment and I would like to look into your patient experience in more detail.

Can I please ask you to contact me either by telephone: 0121 424 0808 or by email: marie.helebert@nhs.net so that I may obtain some more information from you?

I would be most grateful and look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

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