"I have nothing but admiration ..."

About: Queen Elizabeth The Queen Mother Hospital

(as the patient),

What I liked

I have nothing but admiration for this hospital throught the entire process leading up to my surgery. My appointment with the surgeon was reassuring, informative and involved me in the choice as to the type of surgery I required. My attendance at the pre assesment clinic on a later date was dealt with in a caring and professional manner. At the precise time of my appointment I was called by the nurse. All procedures were carried out with a full explanation as to what and why it was necessary. Ten days later I was admitted for surgery. The admission process again was both caring and proffesional. Once more a full explanation as to what was to take place was explained by both the surgeon and anaesthetist. The entire recovery process on the ward was once more caring and professional by all involved. The infection control measures carried out by the staff were most apparent. Hand cleansing and apron changing was constant. The entire building and fittings from what I experienced was spotlessly clean. Full credit to all at QEQM. I could not of wished for better treatment nor the overall experience.

Story from NHS Choices

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