"Disgraceful visit to Edinburgh a and e"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency

(as a carer),

Sat there with my daughter for over 3 hours. From what I saw, the floors were crawling with dirt. The toilets were horrible and in the 3 hours I was there not 1 person cleaned the floor or the toilet. Finding a chair to wheel my daughter around was an absolute battle as there was 0 porters. This is disgraceful!

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Dirtseeker

I am so sorry to read your post about your experiences whilst at the Royal Infirmary of Edinburgh with your daughter lsat week. It does not sound as though the department was as clean as it should be.

I have passed your feedback to the team at the Royal Infirmary so that they can look into this and once again would like to apologise.

Kind regards


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