"A&E receptionist rude"

About: Darent Valley Hospital

When I arrived at A&E I was made to feel very unwelcome by the receptionist. I was not treated very well and it took some convincing to be admitted after I mentioned a doctor friend of mine recommended I go to A&E, based on my symptoms. It is not their place to decide whether someone should be using the service, this should be assessed by trained medical staff. I found the overall manner of the receptionist to be rude and disrespectful. As it turns out I did have something that required medical attention.

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Response from Darent Valley Hospital

We are sorry that our receptionist made you feel unwelcome. We do expect our staff to be professional at all time and are sorry that this was not your experience.

Kind regards

The Communications Team

Darent Valley Hospital

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