"Awful unprofessional service"

About: Spire Gatwick Park Hospital

Would not recommend to anyone.

Went to the hospital to visit the "one stop shop" which offers consultation and scans on the same day after finding a worrying lump.

Was told the lump needed a scan then was told there was no trained radiographers in the whole hospital who could carry this out.

Left in tears after being treated rudely and spoken to about this private matter in a public waiting room to then find myself another radiographer at a different hospital.

Was eventually called back in hours later after someone turned up who was about to scan but received mediocre care then and no apology for the stressful day.

Story from NHS Choices

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Response from Spire Gatwick Park Hospital

We are very sorry to learn that you are not satisfied with the service you received.

Please contact Cameron Fontaine, our Complaints Coordinator on 01293 778904 and he will be pleased to discuss your concerns.

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