"When my elderly father (the patient) ..."

About: Edith Cavell Hospital

(as a relative),

What I liked

When my elderly father (the patient) was seriously ill the attention and care was excellent.

What could be improved

Father had very limted mobility and dexterity prior to admission but despite being told several times about this staff still placed items of food in packaging on his tray which he could not open. Similarly it took several attempts to get staff to put drinks in a beaker with a straw. If I had not visited frequently and insisted that they appreciate his limitations I think he would have gone hungry. As it was he did not eat much whilst in the ward. He was by far the most frail person on the ward which seemed ill equipped to deal with patients who need a high level of personal care.

Also he wasn't shaved for several days (he cannot do this for himself)

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Edith Cavell Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we can make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

  • {{helpful}} of {{total()}} people think this response is helpful