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About: Royal Lancaster Infirmary / General medicine

(as the patient),

Called for appointment with no clear directions on the letter or site map (either in the letter or on the internet) for a Department that does not exist (apparently) from the on-line services list viz. Physiotherapy.. Very poor!

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Response from Royal Lancaster Infirmary

We are really sorry that your experience at the Royal Lancaster Infirmary wasn't what you expected. We'd be grateful if we could talk to you directly to see how we can ensure this is improved for physio patients in the future. Our Patients Relations team on 01539 716621 would be keen to hear from you. Thanks again.

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