"As I write this comment, my 85 ..."

About: Queen Alexandra Hospital

(as a relative),

Anything else?

As I write this comment, my 85 year old aunt, who has come into the QA for an operation for bowel cancer, has been sitting in a waiting room for 6 hours. She was told to arrive at the hospital this morning at 7.30 a.m., having eaten nothing at all after midnight. She is waiting, apparently, because there are no beds available for her. Why did no-one contact her before she left the comfort of her own home to delay her departure? She is stressed enough about her forthcoming operation - this is adding immeasurably to that stress and the whole situation is unacceptable.

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Response from Queen Alexandra Hospital

Thank you for taking the time to comment on our services, the Trust takes all feedback seriously. Please get in touch with us directly if you would like us to research your issue further by contacting our Patient and Customer Services Team on 0800 917 6039 or email PALS@porthosp.nhs.uk.

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