"Terrible hospital"

About: Luton & Dunstable Hospital

I was told by my GP to make a blood test appointment,for some reason they stopped doing that so had to phone hospital as child is under 13yrs.phone them no one answers keeps saying busy. The person at the reception was rude saying. Appointment was given for 1 month later ,terrible.

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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