"Christchurch Pathology"

About: The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Called at Christchurch Pathology at 07.45 to find the opening times changed from 08.00 to 09.00 which is not ideal for working folk.

After a wait of 1.25 hours the by then queue of 60 people was admitted to Pathology.

Ten or so folk had just walked out.

Obviously the hospital can set its own working hours but if you ask 60 or more, mostly older folk to queue then more seating than a three seat wooden bench may be a good idea. Epic fail.

Called the switchboard at Bournemouth to register this and suggest a solution and was put through to a department that was not manned. Another fail.

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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Anonymous

We would like to apologise that you have had difficulties accessing the Pathology Department at Christchurch hospital.

You comment coincides with feedback from another patient last week so I have already raised this point with the Phlebotomy Manager and received a response which addresses the working hours of the department as shown below

“The Phlebotomists start at 08.00 hours to collect specimens from the patients on the Wards and Day Hospital at Christchurch. On their return from the Wards they parcel the specimens to send to Royal Bournemouth Hospital for testing and open the Phlebotomy service, usually around 09.00 hours

It has been brought to our attention only recently by the new Phlebotomy Manager that the Phlebotomy service has unofficially been opening earlier with the result that the staff have been unable to complete their duties before formally opening at 09.00 hours. This has caused further problems later in the day with the specimens for Warfarin patients not arriving at The Royal Bournemouth Hospital in a timely fashion

The Department are now reviewing the operational aspects for Phlebotomy at Christchurch Hospital with an understanding that an appointment system will be introduced once all our new staff being appointed are trained”

With regard to the lack of seating available this has been an on-going issue during the re-development of the Christchurch site but hopefully resolve once the work is completed and may not be an issue if the service changes to become appointment based rather than open access.

We are sorry you were not able to get support after you were transferred by switchboard to an office that was not manned at that time, we will raise this with their manager.

Thank you for raising these points, if you wish to discuss further please contact our Patient Advice and Liaison Service (PALs) on 01202 704886


Sue Mellor

Head of Patient Engagement

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