"Podiatry at Princess Royal , huddersfield"

About: Locala Community Partnerships CIC / Podiatry

(as a parent/guardian),

My teenage son had to go for ingrown toenail surgery. The two ladies who did it were absolutely fantastic and I couldn't recommend them highly enough.

The telephone services are ridiculous and not fit for purpose. Booking centre don't seem to know what they're doing

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Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships

Dear Mg83

Thank you for your feedback - I will ensure the team at Princess Royal are made aware of your comments.

I am sorry you have had problems with the booking service. There have been some difficulties with our new Single Point of Contact and are working hard to rectify them.

Best wishes


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Response from Princess Royal Hospital

Thank you for taking the time to feedback and I am glad to hear that the staff were excellent to your son, in what can be a very painful procedure. I am sorry to see that you had difficulties with the booking service. I have fedback to both teams, so that the booking centre can learn from your comments.

I hope your son has recovered well from his surgery.

Best wishes

Caroline Davies

Deputy Chief Nurse

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