"Disgraceful phone operator"

After being told to go the wrong hospital for my referral in February (for which I had waited 4 months already), my re-scheduled appointment was cancelled because they could not find a slot for me within my 'pathway'. When I tried to re-book an appointment that suited the hospital, they refused, stating I had 'breached', which means the hospital has failed to offer me an appointment within an allotted time frame. When I asked what this meant for me as a patient the response was 'that's just what the government is'. I asked how I could receive treatment for a condition that has rendered me unable to walk without pain for over a year, and the rude member of staff on the other end of the phone hung up on me. I appreciate these people do not have all the answers, but the attitude that I am somehow causing them an inconvenience by requesting the treatment I have paid for and been promised is absolutely reprehensible. I love the NHS and support it ardently, but individuals have a way of ruining the whole system. I hope some extra training can be provided for phone operators so they understand their duties more clearly. I am shocked, appalled, and disgusted by the lack of service provided by this 'hospital'. I am glad I am moving out of the area, as I never want to be insulted by these people again. I probably need a new prescription to deal with the spike in blood pressure every interaction with this apathetic team has caused.