"Falling short of expectations"

I was admitted to ward B3 QMC recently for an overnight stay. Whilst I appreciate it is a holding/assessment ward, I was traumatised by the stay.

Reception lights were on full all night

Staff failed to reduce the volume of their voice during the night

An unidentified male ran in and out of the ward shouting, singing, talking loudly and laughing. When questioned about this staff stated he was a patient however I felt if this was the case it was managed poorly.

I saw staff who were inconsiderate in their tasks - dropping trays, clattering bins, dragging mattresses into the middle of the ward to clean.

The staff who treated me did not speak to me or acknowledge why that I was up all night.

When I asked to be shown where the shower room was, I was told the female showers have been out of use for the past 6 months, but I could use the male showers! I declined as I was feeling vulnerable and feared I may encounter the male patient from the previous night.

The ward was very scruffy, there was litter on the floor and the floor was dirty.