"Prescription still not come through"

About: Medway Maritime Hospital

I have no issues with the staff at the hospital when I go for an appointment, however I was told at my appointment at the beginning of march that I would start a new treatment for psoriasis which I have not been given an alternative treatment for in the meantime, meaning my skin is the worst it has ever been, I was told the treatment would start as soon as the prescription went through and that I would be contacted soon. It is now 2 months later and I have heard nothing, I have tried to call the dermatology department to get a voice message saying the line is busy and the call is ended. Customer services are just rude and acted like I was an inconvenience to them which I was unhappy with. I am due to get married in July and the anxiety of spending my wedding day uncomfortable due to my skin being sore and itchy is affecting my wellbeing and I feel at this stage that I have been forgotten about, my next appointment is in a few weeks and is supposed to be a follow up to see how the treatment is working, which wont happen if the treatment has not been started by then! So yet again I will have to have an appointment where I take time off work to walk in and be told to go away again and wait because I cannot get hold of anyone to find out what is happening! I am very disappointed in the lack of communication and trying to get a sooner appointment to explain my concerns is just impossible!

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Response from Medway Maritime Hospital

We are sorry to hear that the care provided has not been to a level that you would expect. We would like to look into your concerns in more detail but will need some more information from you so that we can do this. Please contact the

PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.

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