"Day surgery appointments"

About: City Hospital campus / Pain Management

(as the patient),

I have chronic pain syndrome and receive infusions in day surgery every 12 weeks or should I say I should do because it's not been the case to date.

I have to phone at about 11 weeks to try and get my next appointment to be treated disrespectfully by the appointment clerk, the last comment I had when I asked politely why I had not received my 12 week letter to be told because we haven't sent it out yet and the doctors have to have holidays? I don't disagree that they deserve holidays however I deserve the treatment I receive for the chronic pain as I'm disabled through serving this country and have these problems because of that?

Therefore I would question why I have to chase every appointment to be made to feel it's your problem not mine I know my problems but I do not need to be talked as if I'm being a nuisance?

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Response from Nottingham University Hospitals NHS Trust

Thank you for writing in - I'm sorry that this was your experience. Your concerns will be shared with the booking staff and with the directorate management team. We are doing all we can to improve waiting times and meet patients' expectations for their appointments. If you would like to speak to a service manager about any of the concerns you have you are welcome to do so, please call 0115 840 2652 and ask to speak to the service manager.

Kind regards,

Paula Dixon

Acting Service Manager, Pain Management