"My surgery and anaestetist was changed at the..."

About: The Great Western Hospital

I had prepared for surgery,met with an aneastetist to discuss what would happen and discussed my medical history etc,an hour later when I was due my knee op the time of op was changed and so was anaesthetist with no explanation. An hour later I was walked to theatre a different anaestetist and only had seconds to discuss my details, That was not enough time and they had clearly not read my details as the previous one had. I was a nervous wreck. I have been denied professional treatment.

I would not recommend anyone to use this hospital for anything.

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Response from The Great Western Hospital

Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031.

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