"First experience"

About: University Hospital Of North Durham

I was referred to gynaecology following an appointment with my GP. I attended the outpatients department for an appointment, the doctor explained everything they could do if i was happy with it, which I was, and it turned out I had cervical ectropion, and had my cervix cauterised. As I am only 20 years old, I have never had any procedures like this performed, and I cannot praise the staff enough. They were so compassionate and caring, they reassured me throughout the whole procedure and made me feel at ease. I then suffered from extreme heavy bleeding for a couple of days after which worried me, so I rang the hospital just to put my mind at ease. I was told that if I could get to the hospital the same doctor that performed my procedure would be happy to see me on the ward.

Overall I am very satisfied with the care I received from all staff over this period of time.

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the Gynaecology outpatient department.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful