About: New Cross Hospital

My 7 year old son was taken by ambulance to New cross, he had an acute asthma attack and was given a nebuliser by the paramedics, which helped him greatly. They felt he needed to be seen by a doctor as his oxygen levels were low and he was being sick.

We got there, the paramedic waited for the receptionist to look at them for 15 minutes, they were ignored while trying to book my son in, they found him a chair as no one was interested, we were ignored. Finally, they asked about my son, no one looked at him, he was being sick and was left while I had to sort him out. We were then taken to a waiting room and left for over 2 hours, in all that time not one person checked he was ok, I am disgusted. I left and went to my own doctor who gave him steroids as his wheezing was so bad.

I will never go there again. They just don't have the time to care.

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Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to your recent patient experience when you attended our Emergency Department with your son. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement