"Web site poor as to directions ~ Car P 'A' is..."

About: Torbay Hospital

I feel your web site needs a review.

I have to go to Gastroenterology tomorrow and do not know where to park or which entrance to go in for Hutchings Ward.

I look on the web site and find no mention of Hutchings Ward, just departments and then have to guess which is the Gastroenterology department needed.

I have to guess as to which is car park 'A', ie the suggested parking on the web site, but not annotated on the map.

I have to guess the main reception and where to go for Hutchings.

This having to guess would be removed if the appointments gave a department that the web site states, or the web site gave a list of wards, followed by a link to directions from a stated entrance that is then annotated on the map along with the nearest car park that is available.

Not a good confidence boosting start that gives an image of realising the needs of the visitors or patients.

Story from NHS Choices

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Response from Torbay Hospital

Dear Patient

Thank you for taking the time to comment regarding directions on the website.

It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

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