"Poor discharge system"

About: Bristol Royal Infirmary

I am writing on behalf of my daughter. She recently had her gall bladder removed that had complications, needed surgery on the following day and had drains put in situ. The care on the recovery unit wqs excellent. Then the ward she was on was quite good though it has to be said some nurses better than others. But the discharge plan was non-existent. Living as we do 2 hours down the M5 and only able to park at the BRI for 15mins we had hoped for a little more co-operation from the ward staff re: the timing of the discharge. We were given less than a minute. The waiting room is dreadful, a cold open area between the entrance and the coffee shop, so my daughter had to wait 2hours on a hard seat in this cold space wearing her P.J's and my jacket! And still in some discomfort with the large, unhealed surgical wound. The wound had not been seen by a tissue viability nurse (it was supposed to) and the wound was inadequately dressed. 2 days later my daughter was admitted to our local hospital with very serious infections. Not happy.

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Response from Bristol Royal Infirmary

Hi there. Thank you for taking the time to leave feedback on our NHS Choices page. We are sorry to hear about your less than satisfactory experience and would like to redirect you to our patient support and complaints team. Please contact them via their email psct@uhbristol.nhs.uk or phone number 0117 342 1050 and they will be able to deal with this appropriately for you. Thank you again for your comments and we hope your daughter is now on the road to recovery.

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