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Care Opinion

Waiting Times

Story from nhs.uk

"Waiting Times"

About: Heartlands Hospital

Having written a review yesterday, I am unhappy as to the waiting time not given.

I know that now I have been referred for surgery to remove my gallbladder after several attacks, this was done in April following referral from my Doctor in October last year.

I am now on the waiting list, but no-one is prepared to advise how long the waiting list is, and how long I have to wait.

The website advises 19 weeks from Doctors referral to the hospital.

I got referred in October last year, saw Consultant in January, Scan on 1st March, received letter end of April, now nothing.

Can you advise me on this please.

I would like to plan weekends away or holidays but this problem persists and it is embarrassing when out in public if I have any sort of attack, I am on a set diet so have to be careful what I eat.

Be pleased to hear any explanation that I receive.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 15/06/2016 at 17:48
Published on Care Opinion on 16/06/2016 at 09:17

Dear Lynn

Thank you for your post regarding your recent experience as a patient in our trust.

I am sorry to learn that you have concerns about your waiting time for gall bladder surgery and would like to look into this further on your behalf.

In order to do this, I would require some further information from you so that I can establish which consultant surgeon's care you are under and make some enquiries. I would be grateful if you could contact me either by telephone on: 0121 424 0808 or by email: marie.helebert@nhs.net.

I hope this is acceptable and I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

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