"Please answer the phone"
About: Whipps Cross University Hospital Whipps Cross University Hospital E11 1NR
Posted by Kieran
I have spent a day trying to find out whether I need an operation on my shoulder or not. I was promised as I left A&E that someone would phone me the next day. They didn't so I tried to call that afternoon and again all the next day.
No one answers and even staff on the main switchboard admitted the phones in the fracture clinic never get answered.
Perhaps the manager or PALS should try and call the number themselves then they would see the problem. I'm lucky in that I can travel (all be it 1.5 hours of a bus journey).and pay them a visit.
I imagine many people are less mobile and are stuck trying to call.