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Very kind and understanding staff

Posted By fairywings34

"Very kind and understanding staff"

About: University Hospital Hairmyres / Ophthalmology

(as the patient),

I was running late for an appointment and 5 members of staff at the eye clinic in Hairmyres waited on me until 6: 20pm just so that I could be seen. When I arrived the receptionist, nurses and consultant were all very polite. I am so grateful for their patience!

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Responses

Response from Gwen MacIntyre, Service Manager, Health and Social Care Partnership Coatbridge Locality, NHS Lanarkshire 9 years ago
Gwen MacIntyre
Service Manager, Health and Social Care Partnership Coatbridge Locality,
NHS Lanarkshire

Interim Service Manager

Submitted on 09/05/2016 at 07:58
Published on Care Opinion at 12:04

picture of Gwen MacIntyre

Dear fairywings34

Thank you for your kind comments, staff try to accommodate patients where possible as we all have hectic lives and cannot always predict how our day is going to work out.

I'm so pleased you found all of our staff helpful and polite. It is with pleasure I will pass your comments to the department today.

Kind regards

Gwen

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