Care Opinion logo We used to be Patient Opinion
Share your experiences of UK health and care services, good or bad.
We pass your stories to the right people to make a difference.
 Information for staff

"Very kind and understanding staff"

About: Hairmyres Hospital / Ophthalmology

(as the patient),

I was running late for an appointment and 5 members of staff at the eye clinic in Hairmyres waited on me until 6: 20pm just so that I could be seen. When I arrived the receptionist, nurses and consultant were all very polite. I am so grateful for their patience!

More about appointment, eye, eye clinic, kind, late appointment, nurses, opthalmology and polite

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gwen MacIntyre, Senior Nurse, Senior Nurse for the Care of the Elderly, Hairmyres Hospital

picture of Gwen MacIntyre

Dear fairywings34

Thank you for your kind comments, staff try to accommodate patients where possible as we all have hectic lives and cannot always predict how our day is going to work out.

I'm so pleased you found all of our staff helpful and polite. It is with pleasure I will pass your comments to the department today.

Kind regards

Gwen

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story