"Care in Day Care Centre"

About: Royal Infirmary of Edinburgh at Little France / General Medicine

(as the patient),

Spent 8 hours yesterday in the ERI Day Care Centre. From the moment I entered the building I was collected and taken to the ward and bed introduced to the two nursing staff that would look after me. After changing into the requisite gown etc I had a few moments to review the ward and staff.

Everyone was engaged in some task and throughout the day they never stopped. I was quickly taken through to the lab and the laser procedure done. I never felt concern or nervous at any stage, the team from top to bottom explained every stage of the procedure as it went along. I was totally impressed by the care, curtesy and competence of everyone, especially Amy and Katheryn who looked after me. Well done the ERI especially the Day Care Team.

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear normform,

Thank you very much for sharing your feedback via Patient Opinion. I was pleased to hear how you were cared for by the staff, that they were able to reassure you whilst caring for you with an explanation throughout the procedure.

I have passed this feedback onto the team and l am sure like me they will wish you well folloiwng your procedure yesterday.

Kind regards


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