"Great joined up care."

About: Colchester General Hospital / Trauma and orthopaedics Gloucestershire Royal Hospital / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust

(as a relative),

We were staying in a hotel when my wife had a fall. She tripped when getting out of bed onto her shoulder and has a double fracture. The hotel called the ambulance for us and two paramedics arrived within 30 minutes. They were called Greg and Kirk and were very knowledgeable, polite, and did everything to put my wife at ease. I can’t commend them highly enough they were very helpful and it was exemplary service.

We were taken to Gloucester Royal Infirmary and again the service was absolutely first class. They contacted our local hospital and we received a letter from them today for a follow up appointment to see a specialist at Colchester general next week. Great joined up care.

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Response from Gloucestershire Royal Hospital

Hi there,

Sorry to hear about your wife's fall, but it's good to know she was so well looked after. We will share your feedback with our colleagues in the ambulance service.

Wishing your wife all the best with her on-going recovery.

The team at Gloucestershire Hospitals NHS Foundation Trust

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Gain

Thank you for taking the time to share your story - I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards


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