"cancelled outpatients apointment"

About: East Surrey Hospital / General medicine

(as the patient),

On arrival on time for my appointment I was told the clinic had been cancelled and a new appointment had been sent in the post. As after further investigation, no letter was sent and no new appointment made. I have made a complaint to PALS who were very apologetic and they found out that indeed no letter had been sent and no new appointment. Whatever happened to this clinic I do not know. I left the hospital very disappointed and I still had to pay for parking as the cashier would not help me.

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Response from Surrey and Sussex Healthcare NHS Trust


I am sorry to learn of the problems you recently experienced during your visit to the Outpatient Department and thank you for bringing this to our attention.

I would be grateful if you could contact me on 01737 768511 ext 2769 or by email: natasha.hare@sash.nhs.uk with your details so that I can investigate further and ensure you receive another appointment.

Yours sincerely,

Natasha Hare

Associate Director, Surgical Division