"Poor care ward c6"

About: Royal Blackburn Hospital

Under no circumstances should you let you family member come here. My family member was transfered from another hospital who gave full attention and care for them. My family member is ignored as are we when we come to visit. It took over 45 minutes to get some water for my family member when we asked. The nurses are rude, ignorant and don't seem to care.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Thank you for your feedback regarding the care received by your family member on Ward C6 at Royal Blackburn Hospital and thank you for taking the time to do so.

I am very sorry to hear of your experience when on the ward.

We take all comments seriously and I have forwarded them to the department to be brought to the attention of the staff.

If you would like us to investigate the matter further, please could you contact me (Helen Ritchie) on 01254 734471 or email me on Helen.Ritchie@elht.nhs.uk to provide some further information.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Helen Ritchie

Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful