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Cataract surgery - NHS at Nuffield

Story from nhs.uk

"Cataract surgery - NHS at Nuffield"

About: Nuffield Health, Shrewsbury Hospital

Treatment was very good.

However I arrived with others at 8.30 a.m. and had the operation at 11.a.m, so did not leave hospital until 11.30 a.m. (Includes 15 minutes rest after Op.)

At least one person arriving after me went in ahead of me for the operation.

I felt the operating list could have been better arranged.

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Responses

Response from Nuffield Health, Shrewsbury Hospital 7 years ago
Nuffield Health, Shrewsbury Hospital

Submitted on 17/05/2016 at 19:11
Published on nhs.uk on 19/05/2016 at 02:31

Dear Patient,

Thank you for your recent review. I am pleased that overall you were satisfied with your visit to our establishment.

I would like to however apologise for the delay you had in treatment. This has been fed back to the appropriate department. Please rest assured that this was not deliberate. All our patients, regardless of referral route are treated equally and we are honoured to support the local NHS trust via the e-referral process.

In the meantime, on behalf of the senior management team at Shrewsbury hospital, thank you for taking time to review your experience and we would like to wish you a speedy recovery.

With regards,

Olivia Barker

Sales and service manager

Nuffield Health Shrewsbury hospital

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