"Understanding and caring, but not all staff"

About: Claire House / Ashton & Golborne CMHT (Adults)

(as the patient),

One of the doctors is a very understanding and caring person, listens to what you have to say and discusses options with you. Can't say the same for all of the staff though, they need to be more like him.

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Response from Katherine Earlam, PALS Officer, North West Boroughs Healthcare NHS Foundation Trust

Thank you for taking the time to post on this website. We welcome any comments as this is how learn from peoples experiences so that we can improve our services. I am pleased that you have had a positive experience from one of our doctors and will ensure that he hears of this. We will also look to how we can ensure that you receive this service from all members of the team. Many thanks for your contact once again.

Jeanette Mather (Matron for Quality, Living Life Well Services)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful