"Dermatology Outpatients Visit"

About: Heavitree Hospital

I was contacted by the Outpatients Appointments Department within hours of my GP's referral and as I was able to accept a short notice appointment due to a cancellation, I was seen for an assessment of a non healing lesion the next day.

The course of action was discussed with me and I was fitted in for minor surgery later in the day.

I could not have wished for a more speedy response to my problem.

All the staff that dealt with me were very pleasant, explained everything very clearly, and were courteous and kind.

As a patient you are naturally a bit apprehensive and concerned but I felt they put me at ease.

A sincere thank you to the staff involved.

Story from NHS Choices

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Response from Heavitree Hospital

Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received.

I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received.

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