"Lack of communication meant no medication!"

About: Prospect Park Hospital

I was seen over a month ago by a Dr and received a diagnosis. I was informed that the report would be sent to myself and my GP in preparation for receiving my medication (which is crucial for managing my diagnosis at time ms of crisis). I made an appointment with my GP and I have been told that no report has been received, so they are unable to prescribe any medication. As we speak my GP is rushing around trying to get the report meaning other patients at my surgery are delayed in their appointments. One omission leads to a lot of delay and I'm now left feeling extremely anxious that I will not receive my medication. I'm furious.

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Response from Prospect Park Hospital


Thank you for your posting. We are sorry that you and your GP did not receive the required report, hence delaying your prescription. Can you contact me so that we can discuss this further and resolve this situation? Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website www.berkshirehealthcare.nhs.uk

Once again, please accept my apologies for any anxiety and inconvenience caused.

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail: bht@berkshire.nhs.uk

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