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Waiting times

Story from nhs.uk

"Waiting times"

About: Worthing Hospital

I was referred to the eye clinic in Oct/Nov 2015, got app for March but this turned out to take 10 mins to check my peripheral vision - had second app for Apr but cancelled as consultant poorly.

Just got another app through for June - 7 months after the initial referral!

Hopefully this app will not be cancelled.

It would appear I was seen in Mar just so the figures could show you are seeing people within the time scales.

A waste of my time (had to take time off work), fuel, parking fees - it will be interesting to see if the proposed one stop shop actually works - which I doubt as not enough staff to deal with the number of patients.

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Responses

Response from Worthing Hospital 7 years ago
Worthing Hospital

Submitted on 19/05/2016 at 17:44
Published on nhs.uk on 20/05/2016 at 02:30

Thank you for your feedback.

We are sorry that you have had a poor experience.

We have certainly had challenges in our ophthalmology service as the number of referrals increased suddenly but are working hard to create capacity by employing additional consultants and streamlining some of our clinical pathways.

We hope the appointment in June is satisfactory but if you do have any concerns our PALS department on 01903 285032 or palsworthing@wsht.nhs.uk will be happy to help.

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