"Communication skills and behaviours of one nurse"

About: Royal Oldham Hospital

I observed a nurse lean in close to a patient that had had a very bad night.who's oxygen mask had slipped off- they said " I'm not spending all day putting this mask back on you, keep it on its not my job" . Later that morning the families priest visited and they were informed by the doctors that their mother was end of life.

Another patient asked if later could they..... ( I didn't catch what was said ) but same nurse said yes but you'll do it when I'm ready, not when you say !

The patient next to me had a restless night and whimpered and rolled all night. This nurse approached and told them they were getting out of bed. The patient had a low weak voice but appeared to not want to get out of bed. The curtains were drawn and the nurse said to the patient. Push your heels into the bed to sit-up , your getting out of this bed, if you don't push the next time you ring that buzzer for the toilet, I won't come if you don't push. I could here the patient whimpering. I asked if that was threat because it sounded threatening to me . The curtains were opened and the nurse ignored me and walked away.. This patient slipped down in the chair very quickly. Another member of staff in lilac tunic noticed as they walked onto the ward and came to support. They immediately realised this patient wasnt well this morning and was burning up. The staff in lilac put the patient back into bed and went to get a nurse to administer medicine to reduce temperature.

There was a patient who did a lot of shouting out. They were placed in a chair and wanted the toilet and was shouting out stating that if they didn't get help they would wee everywhere. A doctor and two junior doctors were on the ward and the doctor spoke kindly to this patient. The nurse approached and the doctor shared that this patient wasn't happy . The nurse stated they're always the same but they're not all there!!!!! . The doctor appeared to roll their eyes as if they didn't expect any other response and said ok as they walked off

The ward was filled with elderly patients who slept most of the time and they may have had dementia/ memory issues but I was appalled by this statement. Made in the middle of the ward for all to hear.

I don't think this nurse was a bad person but I do feel they have a communication problem which could be addressed by training.

I had an issue with the toilet facilities. The door opened inwards and outwards so if a patient needed support. Everyone on the ward could see you sat on the toilet- not good.

The rest of all the staff teams were lovely especially one who supported me to shower after 12 days of washing with a bowl - bliss.

Please address my issues with this nurse as all of the above were done when there were no visitors on site. I hate them to speak to your or my , mother in this manner

Story from NHS Choices

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Response from Royal Oldham Hospital

Thank you for bringing your observations and concerns to our attention.

Clearly, your description of events is not acceptable and needs to be addressed, as the Trust takes such matters extremely serious.

I would urge you to contact our Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Choices, so we can discuss and address the matters expressed in your posting.


Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful