"Waiting too long"

About: Hull Royal Infirmary / Accident and emergency

(as the patient),

The wait in casualty is too long. 5 hours with no drinks available.

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Response from Engagement Section Assistant, NHS Hull

Dear Humble193 Thank you for posting your comments on the Patient Opinion website about the length of your wait at Hull Royal Infirmary’s Accident and Emergency Department. We appreciate 5 hours is a long time to wait if there are no drinks available to you. We have passed your comments on to our colleagues at Hull and East Yorkshire Hospitals Trust and asked them to look into this. However, if you prefer, you could speak to their Patient Advice & Liaison Service direct on 01482 623065, who would be able to look into this matter for you and then respond with more specific feedback. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as little or as much as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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