"Missed appt due to 20 min queue to drive..."

Wouldn't recommend this hospital to anyone, but it's not like there is a choice. Spent 20 min is a queue to get through the parking lot, which had no spaces.

Then drove around neighbourhood, found a spot and walked 1/2km to the front of the hospital with my disabled daughter, only to be told patients are not allowed to enter there, even though that entrance was 25ft from the audiology dept where her appointment was. Had to walk around to the remote back entrance, another 1/2km, and arrived 20min late.

Waited another 35min to be told the audiologist could not see her today, and and to rebook appointment for a month later. Makes me wonder when the NHS says they lose money from missed appointments, as how many of these are due to lack of parking and poor signage regarding spaces available. If there had been a sign saying there were no spaces available in the first place, I would have parked in the neighbourhood right away, and wouldn't have missed the appointment. What a ridiculous waste! Now I have to take another morning off work, and use more petrol driving 20min there and back again.

Story from NHS Choices

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Response from King Edward VII


Thank you for your posting and we are sorry to see that your daughter missed her appointment. I have been in touch with the Site Services Manager. Unfortunately parking is limited at the King Edward V11 site.

We do have 2 parking attendants who try as hard as they can to keep the car park moving. Visitors with a blue badge often park on the double yellow lines on the approach road to the car park but obviously this isn't desirable. The back entrance is a staff only entrance and I am sorry that you were inconvenienced further by not being able to use this. Tuesdays and Wednesdays are particularly busy days and normally departments will expect patient delays but on this occasion the Audiology Department were unable to fit your daughter in. I will include your feedback within our reporting procedures and will see if measures can be taken to improve this situation.

If you wish to discuss this further, please do not hesitate to contact me. Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail: BHT@berkshire.nhs.uk

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