"Some staff understood what SPD ..."

About: University Hospital Of North Durham

(as the patient),

What I liked

Some staff understood what SPD was and helped me lots. They bed bathed me when necessary. My husband was there for support and to play a caring role for me as my registered carer.

What could be improved

The knowledge of SPD and disability. They did NOT let me press my buzzer after 23:00hrs despite me being disabled and rarely pressing it at all as they made my husband stay to help and assist with my care.

Anything else?

The food menu was not very good and therefore i rarely ate which is not a good thing after having a baby and anaemia and almost having a blood transfusion.

The prolene stitch was left in to which a few months later, as consultant discharged me, i ended up in casualty to have it removed.

Once i was home i took bad and they did not want to know i was not their problem anymore, despite me ending up there anway via A and E.

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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