"Poor communication from Whitehills Hospital, Forfar, X-Ray, Minor Injuries Unit"

About: Whitehills Hospital / Accident & Emergency

(as a relative),

I phoned our GP practice last Tuesday morning for my husband, who is seventy-three as he has a hand injury that seemed to be getting more swollen and more painful. When I was told there were no appointments that day, I was told to take him to the Minor Injuries Unit at Whitehills to have it x-rayed. We were screened by a staff member who said an X-ray wouldn't be possible unless he was seen by his GP. We phoned the surgery and the GP then agreed to see him and we had to go back to the surgery and rush back to Whitehills again for him to have the x-ray ( which showed a severe wrist injury). All of this took three hours!

There seems to be a lack of communication and clarity between GP surgeries and the Minor Injuries Unit. It is not good that patients - especially the elderly - are suffering because of this.

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