"Excellent Craig at general outpatients"

About: University Hospital Of North Durham / General medicine

(as the patient),

I'm a very difficult person to get blood out of so I'm not very keen getting my bloods done as nobody can get them, but HCA Craig called me into the room where they take bloods. Once he called me into the room he told me his name & told me everything he was going to do. Craig took his time while getting blood, & actually got it first time so well done him also whilst he was taking my blood he spoke to me to make me feel at ease and he didn't rush anything. Next time I visit general outpatients I hope Craig is on shift again as I will be asking him again to take my blood again as he made me feel at ease.

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Response from University Hospital Of North Durham

Dear Angy

Thank you for providing feedback on your recent visit to the OUt-Patient Dept at the University Hospital of North Durham

I am very pleased to hear that you had a positive experience and that you are happy with the care you received from the HCA that took your blood on the day you attended.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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