"A fantastic secretary who went out of their way..."

About: St Mary's Hospital (London)

My daughter recently had an appointment cancelled at the Winston Churchill gynaecology dept due to the Drs strike. I called up to check for cancellations and spoke to the most helpful kind and caring secretary. The secretary was absolutely lovely, they made us feel we were not just a number they were so genuine and empathetic. A week later I received a call to say there was a cancellation and the secretary had kept my daughter in mind. This really meant a lot to us both I want to say a massive thank you to this secretary, having people like them in the NHS restores faith. I feel this secretary is so deserving.

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is delighted to read your feedback on NHS Choices.

Thank you for taking the time to report your experience with one of the Gynaecology secretaries at St Mary's hospital.

Your comments have been passed to managers in this department and will make sure the secretary is acknowledged.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful