"Unpleasant experience during 20th week scan"

About: The Royal London Hospital

I am 21 weeks pregnant and had my first scan in RLH in February. It went really well and I had a very nice sonographer who explained all the details and assured me that everything's fine.

For my 20th week scan, my husband and myself were quite excited as this would mostly be our last scan offered by NHS. However, this turned out to be quite unpleasant or rather traumatic experience. The sonographer was rather impatient and kept complaining that due to my rigid abdominal muscles, the view wasn't clear. The sonographer kept probing hard to get a good view and made me very uncomfortable with their sarcastic words. Also, I just saw the screen twice and wasn't shown after that. The sonographer kept complaining that I was tensed and causing the view to be obstructed. In all neither did I see my baby clearly on the screen nor did I enjoy the overall experience. The sonographer managed to get all the required measurements and parameters, however I plan to visit a private clinic once again for the scan.

This staff needs to be more considerate and patient. Hospital can contact me for further details.

Story from NHS Choices

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Response from The Royal London Hospital

We are very sorry to read about the poor experience you and your husband had when you came for your 20 week scan. We have shared your feedback with the sonography and maternity team.

As you mention, it would be good to speak with you about this in more detail but we would need you to contact us as we are not able to get your contact information through the NHS Choices website as your review is posted anonymously. Please contact Michelle Egounlety on 0203 594 2407 so that we can discuss this with you.

Kind regards

Barts Health NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful