"Patient transport"

About: Homerton University Hospital NHS Foundation Trust

I was informed that I could assist my parent on the day of their discharge. The time of the patient transport to take us home was booked for 11am. Three and a half hours later, we were still waiting ! My parent was getting very upset, and I was getting rather annoyed about the lack of communication when I asked if there was any news about how much longer we are going to wait. By this time, ,I was informed that the patient transport was not actually part of the NHS, but out to tender from a private company. When quizzed about this, regarding about keeping to the booking times, I was told that it was just a matter of waiting until someone turns up !!

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Response from Homerton University Hospital NHS Foundation Trust

We are very sorry to hear about your experience of the transport service.

Your feedback has been passed to the transport team. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

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